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Oracle Utilities Customer Care and Billing
Overview
Brief Description
Actors/Roles
Detailed Business Process Model Description
Business Process Diagrams
Maintain Customer Profile Page 2
Maintain Customer Profile Page 3
Maintain Customer Profile Description
1.0 Search For Customer
1.1 Request Update Customer Information
1.2 3.3.1.1 Establish Person and or Account
1.3 Update Person Information
1.4 Update Account Information
1.5 Enter auto-pay
1.6 4.3.1.1b Manage Auto-Payment
1.7 Enter Credit Or Cash-Only Score Information
1.8 3.4.2.2 Manage Customer Risk
1.9 Enter Budget Information
2.0 3.4.4.1a Enroll in Budget
2.1 Initiate Cancel Budget
2.2 3.4.4.3a Cancel Budget
2.3 Enter Customer Deposit
2.4 3.3.3.2 Determine Customer Deposit, (Cash, Non-cash, 3rd party)
2.5 Search For Customer
2.6 Request Update Service Information
2.7 3.3.2.1 Start Premise Based Service
2.8 Update Premise Information 5.1.5.1 Manage Metered Site
2.9 Update Service Agreement
3.0 Search For Customer
3.1 Request Update Service Information
3.2 3.3.2.1 Start Non-Premise Based Service
3.3 Update Service Information
3.4 Update Service Agreement
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